Contact information

Contact Information
Last updated: September 11, 2025

At Molta, we prioritize open communication and customer satisfaction. If you have any questions about your dog product orders, need assistance, or wish to learn more about our policies, our support team is here to help.

1. Primary Contact Email

The best way to reach us is through email. Our customer service representatives respond to inquiries within 24–48 business hours.
Email: service@molta.top

2. Business Hours

Our customer service operates during the following times:

Monday to Friday: 9:00 AM – 6:00 PM (EST)
Closed on weekends and U.S. public holidays

Emails sent outside working hours will be reviewed the next business day.

3. Mailing Address

For official correspondence, returns, or document requests, please contact us by email first. Upon confirmation, you may send items or documents to our designated mailing address, which will be provided by our support team to ensure proper processing.

4. Response Time and Expectations

We aim to respond promptly and thoroughly. While most inquiries are answered within 1 business day, peak shopping periods may cause slight delays.

5. Order and Product Inquiries

For efficient support, please include the following in your email:

Your full name
Order number
Detailed description of the issue
Photos if related to product defects or damages

6. Wholesale and Partnership Requests

If you are interested in retail partnerships or wholesale opportunities for Molta’s dog products, please email us with “Business Inquiry” in the subject line. Our team will respond with details.

7. Accessibility Assistance

We are committed to accessibility. If you have difficulty navigating molta.top or placing an order, please reach out via email. Our team will work with you to ensure you can successfully purchase our products.

8. Escalation Process

If your concern is not resolved to your satisfaction, you may request escalation to a senior representative. We take unresolved matters seriously and aim for fair outcomes.

9. Policy Questions

If you need clarification about our Return and Refund Policy, Privacy Policy, Terms of Service, or Shipping Policy, our support team will provide direct guidance.